Salesforce’s AI push slows hiring; piles pressure on engineers, customer service roles

Salesforce has acknowledged that its adoption of artificial intelligence (AI) tools has enabled the company to scale back on recruitment, according to a report by Bloomberg.

During an analyst call, chief financial and operations officer Robin Washington said the company is reducing hiring, with 500 customer service staff to be moved into other roles—an adjustment expected to save $50 million. She attributed this to the implementation of AI.

Meanwhile, in an interview, Washington also said that the company is recruiting fewer engineers thanks to…