Financial services players take to agentic AI to automate workflows

HDFC Bank, State Bank of India and Wells Fargo, financial majors that move billions of dollars every hour across asset classes, borrowers, and often geographies, are eyeing the use of agentic AI to automate various workflows to boost efficiencies.

While HDFC Bank, the country’s biggest by market capitalization, plans to use agentic AI for customer service automation and back-office operations, SBI is mulling use cases like intelligent report generation, personal finance management, and risk management.

Wells Fargo, the leading American commercial…