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SUMMARY
TBO Tek has automated 70% of special travel requests using AI voice bots, significantly reducing response time, TBO Tek’s customer experience VP Garima Pant said at Inc42’s ‘The GenAI Summit’
Cars24’s VP of engineering Deepak Gupta recommended building in-house AI solutions for complex use cases with rich context, while simpler problems can be effectively addressed with outsourced NLP-based solutions
Around 60% of clients have moved to GenAI with consistent accuracy rates of around 89%, with companies focusing more on providing…
