IT industry must shift from people-based to platform-based models, say HCLTech & Infosys CEOs

The IT services industry is at a turning point, with companies needing to move from traditional, input-driven models to more outcome-based approaches, according to top industry leaders.

Speaking to CNBC-TV18, C Vijayakumar, MD & CEO of HCLTech, highlighted the urgent need for transformation. “A large part of the industry is driven by an input-based model — either time and material or the number of people delivering certain outcomes. But we need to dramatically shift toward output- and outcome-based models,” he said. Vijayakumar stressed that…