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The incident commander role carries a high cognitive load. Tactical coordination happens across distributed teams, often through manual, toil-heavy processes. Maintaining situational awareness means manually aggregating data from multiple tools, assigning tasks, chasing updates and translating between systems, all while downtime and customer impact grow.
AI agents can take on that operational layer. The incident commander becomes less of a micromanager and more of a strategist, offloading context gathering and synthesis to focus on the most…
