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New research from OpenAI and Harvard finds that “Seeking Information” messages now account for 24% of ChatGPT conversations, up from 14% a year earlier.
This is an NBER working paper (not peer-reviewed), based on consumer ChatGPT plans only, and the study used privacy-preserving methods where no human read user messages.
The working paper analyzes a representative sample of about 1.1 million conversations from May 2024 through June 2025.
By July, ChatGPT reached more than 700 million weekly active users, sending roughly 2.5 billion messages per…
